Refund policy
FXB Denver Store – Return & Refund Policy
Thank you for supporting the FXB Denver Store! All items are made to order specifically for our community. Please review our policy below before placing your order.
Returns & Exchanges
Because all apparel is custom-made to order, we do not accept returns or exchanges for:
- Incorrect size selection
- Buyer’s remorse
- Color preference
- General wear and tear
Please review sizing charts carefully before ordering.
Damaged, Defective, or Incorrect Items
If your item arrives:
- Damaged
- Defective
- Misprinted
- Or you received the wrong item
Please contact us within 7 days of delivery at:
📧 julie@fxbdenver.com
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If approved, we will gladly provide a replacement or refund at no additional cost.
Order Changes & Cancellations
Because orders go into production quickly, order changes or cancellations may not be possible once the order has been submitted.
If you need assistance, contact us as soon as possible after placing your order.
Shipping
Shipping times may vary depending on product availability and printing timelines. FXB Denver is not responsible for:
- Carrier delays
- Lost or stolen packages marked as delivered
- Delays caused by incorrect shipping addresses entered at checkout
Limited Drops & Preorders
Certain items may be offered as limited-time preorder products. Estimated fulfillment timelines will be listed on the product page when applicable.
Questions?
We appreciate your support of FXB Denver and our community apparel line.
For questions regarding your order, please contact:
📧 julie@fxbdenver.com